Payments and Refunds Policy

Last updated: March 2026

1. Payment Methods

Payments for the NetaDesk platform operated by Breakpoint Info Solution may be made using the following methods:

  • Credit or Debit Cards
  • Net Banking
  • UPI based payment systems
  • Digital wallets supported by the payment gateway
  • Bank transfer for enterprise or custom agreements

2. Subscription Billing

2.1 Billing Cycle

  • Subscriptions may be billed monthly or annually depending on the selected plan.
  • Payments are billed in advance for the selected subscription period.
  • Access to the platform continues until the end of the paid billing period.

2.2 Automatic Renewal

Subscriptions may automatically renew unless the user cancels the subscription before the end of the current billing cycle.

2.3 Pricing Changes

Breakpoint Info Solution may revise pricing for the NetaDesk platform. Any changes will be communicated to users in advance and will apply to future billing periods.

3. Taxes

All pricing displayed for the NetaDesk platform may be exclusive of applicable taxes. Taxes such as GST will be applied in accordance with applicable Indian tax regulations.

Tax invoices will be provided for completed payments where applicable.

4. Payment Security

Breakpoint Info Solution uses secure payment gateways and follows industry best practices to ensure secure payment processing.

  • Encrypted payment transactions using HTTPS
  • PCI-compliant payment gateway providers
  • No storage of sensitive card information on application servers
  • Secure authentication for payment processing

5. Failed Payments

If a payment fails or cannot be processed:

  • The user may be notified to update payment information.
  • Temporary service restrictions may apply until payment is completed.
  • Continued failure to resolve payment issues may result in suspension of service access.

6. Refund Policy

6.1 General Policy

Unless otherwise stated in a written agreement, subscription payments for the NetaDesk platform are generally non-refundable.

6.2 Exceptional Circumstances

Refunds may be considered in limited situations such as:

  • Duplicate payments or billing errors
  • Technical failures preventing platform access for an extended period
  • Refund obligations required by applicable law

6.3 Non-Refundable Cases

  • Change of mind after purchase
  • Partial usage of subscription period
  • Unused services within a billing cycle

7. Refund Request Process

If you believe you are eligible for a refund:

  1. Contact our billing team via email.
  2. Provide your account details and payment reference.
  3. Requests will be reviewed within a reasonable timeframe.
  4. If approved, refunds will be processed to the original payment method.

8. Subscription Cancellation

8.1 Cancellation Method

  • Subscriptions may be cancelled through account settings where available.
  • Users may also request cancellation by contacting customer support.

8.2 Effect of Cancellation

  • Access continues until the end of the paid billing period.
  • No partial refunds are provided for unused subscription time.
  • Users may export their data where supported before account closure.

9. Free Trials

Breakpoint Info Solution may offer limited trial access to the NetaDesk platform for evaluation purposes.

  • Trial features or duration may vary.
  • Trial access may be withdrawn at any time.
  • Conversion to a paid subscription may be required for continued use.

10. Plan Changes

10.1 Upgrades

Users may upgrade subscription plans where available. Additional charges may apply depending on the new plan selected.

10.2 Downgrades

Downgrades may take effect at the next billing cycle. Price differences are not refunded for the current billing period.

11. Enterprise Agreements

Enterprise or custom deployments of the NetaDesk platform may operate under separate contractual agreements which may include custom pricing, payment terms, and service commitments.

12. Billing Disputes

If you believe there is an error in billing, please contact the billing team with relevant payment details.

13. Contact Information

Company: Breakpoint Info Solution
Email: billing@breakpointsoft.com
Support: support@breakpointsoft.com