GDPR Compliance

General Data Protection Regulation – Your Privacy Rights

1. Data Controller Information

The NetaDesk platform is developed and operated by Breakpoint Info Solution. For the purposes of the General Data Protection Regulation (GDPR), Breakpoint Info Solution acts as the data controller responsible for processing personal data collected through the NetaDesk platform.

  • Company: Breakpoint Info Solution
  • Head Office: Aurangabad, Maharashtra, India
  • Platform: NetaDesk – Digital Invitation & Event Management Platform
  • Privacy Contact: privacy@breakpointsoft.com
  • General Contact: info@breakpointsoft.com

2. Legal Basis for Processing

Breakpoint Info Solution processes personal data through the NetaDesk platform in accordance with applicable data protection laws including the General Data Protection Regulation (GDPR). Processing is carried out based on the following legal bases:

  • Contract Performance: To provide and maintain the NetaDesk SaaS platform services.
  • Legitimate Interests: To enhance service performance, maintain platform security, and prevent misuse.
  • User Consent: For optional services such as notifications, analytics, and communications.
  • Legal Obligations: To comply with applicable regulatory or legal requirements.

3. Your GDPR Rights

Under the General Data Protection Regulation, users of the NetaDesk platform have specific rights related to their personal data.

3.1 Right to Access

You may request access to the personal data stored in your account including profile details, invitation data, and event records.

3.2 Right to Rectification

Users can update or correct inaccurate personal data through the application or by contacting the privacy team.

3.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your account and associated personal data. Certain records may be retained for legal compliance purposes.

3.4 Right to Restrict Processing

You may request temporary suspension of processing of your data in certain circumstances while accuracy or legality is verified.

3.5 Right to Data Portability

Users may request a structured export of their data in commonly used formats such as CSV or JSON.

3.6 Right to Object

Users may object to data processing based on legitimate interest grounds, including direct communications.

3.7 Automated Decision Making

NetaDesk uses AI-assisted extraction and automation features, but all important actions require user confirmation and are not fully automated decisions.

4. Data We Collect

4.1 Personal Information

  • Name, email address, and phone number
  • Account profile details
  • Organization or political office information
  • User device identifiers

4.2 Event & Invitation Data

  • Invitation card images uploaded to the platform
  • Event details including date, venue and schedule
  • Invitee contact information
  • Attendance records

4.3 Technical Data

  • IP addresses and device information
  • Application usage logs
  • Browser or device type
  • Performance analytics

5. International Data Transfers

The NetaDesk platform operates primarily from infrastructure located in India. Certain technology providers used by the platform may process data across multiple regions.

  • Cloud hosting and infrastructure providers
  • AI processing services
  • Messaging and notification services

Breakpoint Info Solution ensures appropriate safeguards are implemented to protect user data during international transfers.

6. Data Retention

Breakpoint Info Solution retains data only for the duration necessary to provide services and comply with applicable laws.

  • Active Accounts: Data retained while the account remains active.
  • Closed Accounts: Data may be retained temporarily before permanent deletion.
  • Financial Records: Retained as required by applicable regulations.
  • Backup Storage: Automated backups may retain data temporarily.

7. Data Security

We implement strong technical and organizational safeguards to protect personal data processed through the NetaDesk platform.

  • Encrypted communication using TLS protocols
  • Secure database architecture
  • Access control and authentication systems
  • Continuous monitoring and system auditing
  • Security awareness training for personnel

8. Data Breach Notification

In the event of a data security incident, Breakpoint Info Solution will take immediate steps to investigate and mitigate the issue.

  • Notify relevant authorities where legally required
  • Inform affected users where appropriate
  • Document incident investigation and response

9. Third-Party Processors

To operate the NetaDesk platform, Breakpoint Info Solution may use trusted third-party service providers including:

  • Cloud hosting providers
  • Messaging and notification platforms
  • AI and analytics services
  • Payment processing systems

10. Cookies and Tracking

The NetaDesk web platform may use cookies or similar technologies for authentication and platform functionality.

  • Essential session cookies
  • Optional analytics tracking
  • User preference storage

11. Children's Privacy

NetaDesk services are intended for organizational and professional use. The platform is not designed for individuals under the age of 18.

12. Complaints

If you believe your privacy rights have been violated, you may contact our privacy team for investigation and resolution.

13. Updates to This Policy

Breakpoint Info Solution may update this GDPR notice periodically. Any updates will be published on this page.

14. Contact Information

Company: Breakpoint Info Solution
Email: privacy@breakpointsoft.com
Support: support@breakpointsoft.com